Privacy Policy

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About this Privacy Policy

This Privacy Policy applies to information collected when you visit the Jet Casino website, create or use an account, contact customer support, make deposits or withdrawals, participate in casino activities, or otherwise interact with the services. It is intended to help players in Australia understand what information may be handled and why.

Personal information means information that identifies you, or that can reasonably be connected with you. The information collected will depend on how you use the website and the services available to you. You may choose not to provide some information, but this could prevent an account from being opened, verified or used, or may limit our ability to respond to a request.

This policy should be read together with any relevant website terms, account rules and responsible gaming information. If we make a material change to the way personal information is handled, we may update this page or provide notice through an appropriate channel. The version published on the website will describe the current approach.

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Information we may collect

A casino website typically needs several categories of information to provide its services, meet verification requirements and keep accounts secure. The information handled by Jet Casino may include the following:

• Account details, such as your name, date of birth, residential details, username, password, telephone details and email address.
• Identity and verification information, including documents or information used to confirm your identity, age, location or right to use an account.
• Payment and transaction records, including deposits, withdrawals, payment method details, transaction references, wagering activity and account balances. Full payment details may be handled by specialist payment providers rather than stored directly by the website.
• Communications and support records, including messages, enquiries, feedback, complaints and information you provide when speaking with a support team.
• Technical and device information, such as your IP address, browser type, operating system, device identifiers, language settings, approximate location and information about how you use the website.
• Cookie and similar technology information, including pages visited, session details, preferences, referral information and interactions with website features.
• Information connected with account safety, responsible gambling checks, fraud prevention, risk assessments and unusual activity monitoring.

Some information may be obtained from you directly, while other information may be generated automatically when you use the website. We may also receive limited information from service providers that help with payment processing, identity verification, fraud prevention, security, customer support, analytics or technical hosting. Those providers should only receive information needed for the service they provide.

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How information is used and shared

Personal information may be used to operate and administer your account, provide access to casino services, process transactions, answer enquiries and maintain a consistent player experience. It may also be used to confirm that account information is accurate and to communicate with you about important service matters.

• Creating, maintaining and managing your account.
• Completing identity, age, location and other verification checks.
• Processing deposits, withdrawals and other account transactions.
• Detecting and preventing fraud, money laundering, account takeover, collusion, abuse and other harmful or unlawful activity.
• Monitoring the security, reliability and performance of the website and its systems.
• Providing customer support, investigating complaints and resolving disputes.
• Understanding how players use the website so that features, navigation and technical performance can be improved.
• Sending service communications, including account, security, transaction and policy messages.
• Sending marketing communications where permitted and where you have provided consent or another valid basis applies.
• Meeting legal, regulatory, tax, accounting, court or law-enforcement requirements that apply to the services.

Information may be shared with carefully selected service providers and professional advisers where this is needed for the purposes described in this policy. For example, payment providers may help complete transactions, verification providers may help confirm identity, and technology providers may support hosting, security or customer service. Information may also be disclosed when necessary to protect players, Jet Casino, the public or the integrity of the services, or when disclosure is required or permitted by law.

We do not intend to collect more personal information than is reasonably needed for the relevant purpose. Where information is used for analytics, security or service improvement, it may be combined with other information or assessed in a form that does not directly identify an individual where appropriate. Marketing preferences are treated separately from essential service communications, so opting out of marketing does not stop important messages about your account or transactions.

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Cookies, security and retention

Cookies and similar technologies

Jet Casino may use cookies and similar technologies to keep the website working, remember selected preferences, maintain secure sessions, understand website traffic and support relevant communications. Some cookies are necessary for core account and security functions, while others help with analytics, performance or convenience.

You can manage or restrict cookies through your browser settings. Your browser may allow you to block cookies, delete existing cookies or receive a notice before a cookie is stored. If you block cookies that are required for account or security functions, some parts of the website may not work correctly or may be unavailable.

Keeping information secure

Reasonable technical, administrative and organisational measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, secure connections, monitoring, staff procedures and restrictions on who can view information. No website, online transmission or storage system can be guaranteed to be completely secure, so you should keep your account credentials confidential and contact support if you suspect that your account has been compromised.

How long information is kept

Information is generally kept for as long as it is reasonably needed for the purpose for which it was collected, for account administration, dispute handling, security, business records or other legitimate purposes. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or anonymised, subject to technical, legal and operational considerations.

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Your privacy rights and how to contact us

Depending on the circumstances and the privacy requirements that apply, you may have rights relating to the personal information held about you. These rights are not always absolute. A request may need to be verified, and there may be lawful reasons why some information cannot be changed, deleted or provided immediately.

• Access your personal information and ask for an explanation of how it is being used.
• Request correction of information that is inaccurate, incomplete or out of date.
• Request deletion of your personal information where it is no longer needed or where another lawful basis for deletion applies.
• Withdraw consent to marketing communications at any time. You can also use an unsubscribe option included in a marketing message where one is available.
• Ask questions about the handling, sharing, security or retention of your personal information.
• Raise a concern if you believe your information has not been handled appropriately.

To exercise your data rights, or to ask a privacy question, contact support@jetcasino.best. Please describe your request clearly and include enough information for us to understand which account or records are involved. We may ask for reasonable information to confirm your identity before providing personal information or making changes. This helps prevent unauthorised access and protects your account.

If you ask for deletion, closing an account does not necessarily mean that every record can be removed straight away. Some information may need to be retained for a period required by law, to complete a transaction, resolve a dispute, prevent fraud, protect security, or establish and defend legal claims. Where deletion is not possible, we will aim to restrict the information to the relevant purpose and retain it only as needed.

You can withdraw consent to marketing by contacting support@jetcasino.best or by using the available unsubscribe facility. Withdrawing marketing consent will not affect processing that is necessary to operate your account, complete transactions, carry out verification and security checks, provide support, or meet legal obligations. It may take a reasonable amount of time for a preference change to take effect across all communication systems.

This policy is written in general terms because the information collected and the rights available may depend on the service used, your account status and the circumstances of a request. Jet Casino may update this Privacy Policy from time to time to reflect changes to the website, services, technology or applicable privacy requirements. Please check this page periodically for the latest version.