Responsible Gaming

Gambling should be an enjoyable form of entertainment, not a way to make money or deal with personal difficulties. Jet Casino encourages players in Australia to make informed choices, set sensible boundaries and seek support whenever gambling no longer feels controlled or enjoyable.

Jet Casino operates under a licence issued by the Curaçao Gaming Authority, reference number OGL/2024/169/0146, and uses encryption to protect user and payment data.

Gamble for entertainment

Responsible gaming means staying in control of how often you gamble, how long you play and how much money you spend. Gambling outcomes are based on chance, and there is no guaranteed strategy, system or pattern that can predict a result. Previous wins or losses do not change the odds of a future game.

Casino games should be treated as paid entertainment. Money used for gambling should be money you can afford to lose after essential expenses have been covered. Gambling should not be used to pay bills, clear debts, replace income or improve a difficult financial situation. If losing a particular amount would cause stress or affect your household, that amount is more than you should spend.

Take time to understand the game you are playing, including its rules, features and potential outcomes. Check the relevant information before placing a bet and avoid making decisions when you are tired, upset, affected by alcohol or under pressure from other people. A clear state of mind makes it easier to follow your own limits.

Practical habits that can help

Decide how much time and money you will spend before you begin.
Keep gambling money separate from money needed for rent, food, bills, savings and other essentials.
Use a timer or calendar reminder so a short session does not become longer than planned.
Take regular breaks and leave the game when your planned session ends.
Record deposits, bets and losses so you have a clear view of your actual spending.
Never chase losses by increasing stakes or continuing to play for longer.
Avoid borrowing money, selling possessions or using credit to gamble.
Do not gamble when you are angry, distressed, intoxicated or trying to escape a personal problem.
Discuss your limits with someone you trust if you find them difficult to maintain.

Set limits and stay in control

Personal limits can make gambling easier to manage. Before playing, consider setting a spending limit, a deposit limit, a loss limit and a time limit. A limit should be realistic, decided in advance and respected even if you are winning or hoping to recover money. A win is not a reason to increase a planned budget, and a loss is not a reason to continue.

Depending on the account features available to you, responsible gaming controls may include deposit limits, session reminders, time-outs, account restrictions or self-exclusion. These tools can differ according to the service, account and applicable requirements. Read the information shown in your account and request the control that best matches your situation.

Using limits effectively

Choose a budget using only disposable income and consider both a weekly and monthly amount.
Set the limit before depositing or starting a session.
Choose a maximum playing time and stop when it expires.
Do not remove, increase or cancel a limit simply because you want to continue playing.
Review your activity regularly rather than relying on memory.
If a limit is not enough to keep gambling under control, take a longer break or use self-exclusion.

Self-exclusion is a stronger measure for anyone who wants to stop gambling for a set period or indefinitely. It is different from a short break because it is intended to prevent access during the selected period. If you ask to self-exclude, follow the instructions provided and do not try to open another account or use another person’s account. Where relevant, consider self-exclusion options available through local gambling support services or applicable schemes in your state or territory.

If you share finances with a partner or family member, agree on boundaries that protect household expenses. Keep account access private, use strong login details and never allow another person to gamble through your account. Account sharing can make it difficult to monitor activity and may not be permitted under applicable terms.

Recognise when gambling may be a problem

Problem gambling can affect people from any background and can develop gradually. It is not defined only by the size of a loss. Gambling may be becoming harmful if it takes more time, attention or money than you intended, or if it affects your relationships, work, study, health or financial security.

Possible warning signs

You gamble for longer or spend more than you planned.
You regularly think about gambling, your next deposit or recovering previous losses.
You increase your bets because earlier amounts no longer feel exciting.
You hide gambling activity, losses or account statements from family or friends.
You feel restless, irritable or anxious when you try to reduce or stop.
You return to gambling after deciding to take a break.
You borrow money, use credit or delay important payments to continue gambling.
You miss work, study, sleep, meals or social activities because of gambling.
You gamble to cope with stress, loneliness, sadness, anger or another difficult feeling.
You experience relationship conflict, financial pressure or emotional distress connected with gambling.

One warning sign can be enough to pause and review your behaviour. You do not need to wait until the situation becomes severe before asking for help. Stop playing, avoid making further deposits and speak with a trusted person or a qualified support service. If you are worried about someone else, raise the subject calmly and focus on the effect gambling is having rather than blaming or judging them.

Chasing losses is a particularly important warning sign. Trying to win back money usually leads to more time and larger bets, which can increase losses and emotional pressure. A loss cannot be recovered by force of will, and there is no reliable way to guarantee a later win. The safest response is to stop, take a break and seek independent support.

Support is available

If gambling is causing concern, help is available. Speaking early with a qualified counsellor can help you understand your behaviour, make a plan and address financial or emotional issues. Support can be confidential, and you can ask for help even if you are unsure whether your gambling is a serious problem.

Players in Australia can look for gambling support through recognised national services, state and territory gambling help services, financial counselling providers and mental health support organisations. Gambling Help Online is an example of an Australian support service that provides information and assistance. You can also speak with your doctor, a psychologist, a financial counsellor or a trusted friend or family member.

If gambling has created debt or difficulty paying essential expenses, consider obtaining independent financial advice before borrowing more money. A financial counsellor may help you understand your options and prepare a manageable plan. Do not rely on gambling to solve financial problems.

If you feel unsafe, are in immediate danger or are thinking about harming yourself, contact emergency services or an appropriate crisis support service in Australia straight away. Gambling support is important, but urgent safety concerns require immediate assistance.

Steps you can take today

Stop gambling and do not make another deposit while you consider your next step.
Tell someone you trust what is happening.
Review recent account activity and calculate the time and money spent.
Set an appropriate limit, take a time-out or request self-exclusion where available.
Remove easy access to extra funds and avoid gambling on credit.
Contact a recognised Australian gambling support service or a qualified counsellor.
Arrange financial advice if bills, debt or essential expenses are affected.

Our responsible gaming approach

Jet Casino supports informed and responsible participation. Information about account controls, limits, breaks and self-exclusion should be reviewed carefully before you use the service. Features and processes may depend on the account, product and requirements that apply to you, so always follow the instructions displayed on the site and in the applicable terms.

Players must provide accurate information, protect their account details and comply with applicable age and identity requirements. Gambling services in Australia are for adults aged 18 and over. If you are under 18, do not create an account, deposit funds or attempt to gamble. Parents and guardians should use suitable device, payment and account controls to help prevent access by minors.

Responsible gaming is a shared responsibility. Site tools can support good decisions, but no tool can replace personal judgement or professional advice. If you cannot stay within your limits, the safest choice is to stop gambling and seek help. Promotional messages, entertainment or the possibility of a win should never override your budget, wellbeing or responsibilities.

For questions about available account controls, review the relevant account area and the information provided on the site. If you need help with gambling behaviour, use an independent support service rather than relying only on customer assistance. Taking a break is a positive step, and asking for help is a sign of good judgement.